Safety First: How Campspot’s SOC 2 Certification Protects Your Campground

Campspot’s on a mission to make happy campers—which is why we’re committed to providing a secure solution for our campground owners and managers so that they can focus on delighting their guests. When it comes to prioritizing security for our customers (and their customers!), we believe in making the right investments, such as employing Campspot team members dedicated entirely to governance and compliance, and securing trusted third-party industry certifications for our product and services. We strive to follow industry best practices and select and build tools that adhere to industry guidelines in an effort to continuously improve our security. That’s where SOC 2 comes in!

What is SOC 2?

Pronounced “sock two,” SOC 2 stands for “service organization control 2.” Which might still sound a little confusing….Essentially, it is a voluntary compliance standard that’s used to evaluate software as a service organizations such as Campspot. The standards were formed by the American Institute of CPAs (AICPA) to help organizations manage customer data. The compliance standards assess five key areas:

  • Security
  • Availability 
  • Processing integrity 
  • Confidentiality
  • Privacy 

Why Is SOC 2 Important for my Campground Business?

To obtain SOC 2 Compliance, it means that a company has demonstrated that it maintains a high level of information security. This means that Campspot has rigorous controls and policies in place to protect our customers (and their customers) information.

What’s the Difference Between SOC 2 Type 1 and Type 2?

According to the AICPA, a type 1 report includes “management’s description of a service organization’s system and the suitability of the design of controls,” and type 2 reports “on management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls.”

Our VP of Finance & Governance, Jill Mast breaks it down in layperson’s terms:

SOC 2 Type 1

This is confirmation that we have controls and policies in place that adhere to the AICPA’s guidelines.

SOC 2 Type 2

This goes one step further where they audit the effectiveness of these controls and policies and tests to ensure that what is in place is being followed and is performing as intended.

What About SOC 1? What’s the Difference Between SOC 1 and SOC 2?

SOC 1 reports are more focused on financial controls, whereas SOC 2 focuses more on organizational areas related to operations and compliance.

Which Types of Certification Does Campspot Have?

SOC certification is a long and rigorous process. As of June 30, 2022, Campspot is SOC 2 Type 1 certified. We also maintain compliance with the Sarbanes-Oxley Act of 2002 (SOX Compliance).

What Does Campspot Do to Maintain that Certification?

Our dedication to safety and security doesn’t stop at certification. We’ll be reviewing our processes annually in order to ensure continued compliance.

“Campspot monitors, corrects, and improves its internal processes that we have put into place during the SOC 2 Type 1 audit. These processes include code reviews for production changes, auditing workflows from when code is committed to Campspot’s repositories until it goes live on our production servers, and ensuring only authorized, authenticated personnel have access to customer data.  We’re also performing additional disaster recovery and business continuity operations in order to validate that all our customer data is accurate and correct across our backups and data centers.  Additionally, we have stronger policies in place around removing customer data, both upon request and for those customers who no longer do business with Campspot.” – Aaren Twedt, Governance and Compliance Lead

What’s Next for Campspot’s Security?

Campspot’s next step is to be SOC 2 Type 2 certified. We are actively working toward SOC 2 Type 2 certification and are eager to let our community know when we reach that milestone.

 

Want to learn more about how Campspot prioritizes security and makes happy campers? Request a demo below to chat with a campground reservations software expert. To request our SOC 2 Type 1 Compliance report for the full nitty-gritty details, reach out today!

Get Certified With Campspot

Learning a new tool is never easy; becoming a super-user is even harder. Add to that the time it takes to train new employees every season. Enter the Campspot Certification program! It’s a self-guided training course that’s designed to help users (old and new alike) navigate the software.

We know how much easier it is to use a system that you know well. It saves time on tasks that might otherwise be time consuming. This course is meant to help you learn how to use Campspot, and all its time-saving, revenue-generating features with ease, no matter what you need to do. From logging in and resetting your password, to editing reservation details, invoice amounts, and guest profiles, to creating rules for pricing, occupancy, and more, this program covers it all.

Become a Campspot Wizard

Each module contains written and video content. Trainees will also receive access to the Campspot demo environment where they can practice the workflows covered in the course material.

The Campspot Certification program contains a series of modules, and each of those modules contains a group of lessons, most of which take anywhere from 3 to 7 minutes to complete. The entire course is estimated to take about 4 to 5 hours.

It’s Not Just for Campspot Users

You don’t have to be employed at a campground  using Campspot to take this course. If you’re a Workcamper or seasonal employee and you want to add eye-catching skills and certifications to your resume, this course is for you, too!

Upon completion of each level you’ll receive a certificate and a digital badge that you can put on your resume or add to your LinkedIn profile.

How to Get Started

Sign up for the self-guided course.

Click “sign up” in the upper right hand corner.

And if you are new to talentLMS, the system we’re using to host the course, and need help navigating that tool, this support article can help.

Get Started

Set Your Campground Business Up for Growth [Free E-Book]

Regardless of why you got into the campground business, the opportunity to grow is ripe. Even before the boom in outdoor activity related to the pandemic, camping experienced steady growth—a 77% increase since 2015. Popularity continued throughout the pandemic and despite a tumultuous economy, it continues to be a place people turn for peace and inspiration.

The question is, are you poised and primed to grow with it?

At Campspot, we love helping campgrounds grow, especially when it comes to revenue. But there are more ways to increase your earnings beyond our revenue-driving features. It starts with building the right foundation—one that helps you streamline your business and market your park efficiently. This solid ground allows you to open yourself up to new revenue opportunities.

To get a snapshot of growth strategies at different campground businesses, we interviewed two parks—one single-family owned campground with 51 sites and, on the other end of the spectrum, a multi-park group that is growing rapidly. With their input, we created a free e-book where all campground owners and operators could turn to find insights and ideas. Spoiler alert: it’s chock full of advice, experience, and tips and it all starts with what we call “establishing your north star.”

Download Your Free Copy of Growth Strategies for Your Campground Business for:

  • Insider tips
  • Tried and true practices for marketing your campground
  • Specific ideas you can implement today to help drive more revenue
  • A worksheet to help you move forward 

From streamlining your operations to broadcasting what makes your park unique, to reaching more campers, this guide is packed with insights and ideas for your campground to apply.

Find out what other parks do to set a steady course and ensure their own growth, and get clear on your own path for the coming year. Ready? Set? Let’s grow!

Download the guide today.

New Feature Announcement: Campspot Analytics

Tracking performance and measuring the growth of your business shouldn’t be rocket science, which is why we are excited to introduce Campspot Analytics, our new reporting tool that does the time-consuming math for you.

With Campspot Analytics, Campgrounds can access valuable data in visualized dashboards dedicated to tracking performance, and quickly answer core business questions without needing to download a CSV. Spend less time in spreadsheets and more time making data-driven decisions!

 

How Campspot Analytics Works

As part of the early access program, campgrounds will receive an email to set up their Campspot Analytics account. Every park gets a FREE seat with the option to buy additional seats. The same applies for groups with multiple parks—there will be one free seat allotted for each park.

Users will have access to a collection of standard dashboards which include:

  • Park Overview – An overview of recent booking trends and active feature statuses 
  • YoY Metric Comparison – An easy view of your park’s Occupancy, Site nights, Revenue, ADR, and RevPAR over the previous year 
  • Operations Summary – An overview of today’s activities at your park including arrivals, departures, and add-ons
  • Campspot Value – A summary of Campspot’s revenue-driving features and the impact they have on your park
  • Occupancy Pace Report – An overview of your park’s occupancy on future dates to help with revenue optimization
  • Portfolio Overview (for businesses with more than one park) – An overview at the organization level of what is happening across your portfolio

New dashboards will be added on a regular basis.

Features and Benefits 

To access the dashboards, all you need to do is log into Campspot Analytics by clicking on the “Campspot Analytics” button on the Reports page within the app. Through these dashboards, parks can track daily activity, compare year-over-year activity on key metrics, watch reservation growth, measure revenue generated by Campspot features, and more. There is even an aggregate report called Portfolio Overview for larger multi-park organizations that want a collective view of the business.

You can also schedule reports to be sent to your inbox on a regular basis or have them sent directly to investors or analysts.

Pulling and analyzing data is often a manual process that takes math, pivot tables, and mental gymnastics to complete. We want to empower Campspot users with the metrics that matter so you can make meaningful and impactful decisions for your business.

Campspot Analytics gives you access to the most important information in a visual and interactive way, which allows you to keep an eye on business trends and core metrics on a regular basis.

And if you ever find yourself missing Monday morning math or wanting to dig deeper into raw data from the spreadsheets, you can still access raw data for download via our comprehensive catalog of CSV reports.

Campspot Analytics Resources

You can find all supporting documentation for Campspot Analytics in our support center.

What to Expect Next

Campspot customers will receive an email invitation for their free seat. If you don’t receive the invite, or if you want to add additional seats, reach out to our customer success team at customersuccess@campspot.com.

If you are interested in learning more about Campspot and whether it’s right for your campground business, contact our sales team

 

New Feature Announcement: Booking.com Integration

Campgrounds on Campspot can now connect their lodging inventory to one of the most visited travel websites in the world: Booking.com. This exciting announcement opens up another avenue of exposure for parks, giving them the chance to expand into new markets and attract new campers, while continuing to manage all their inventory on the Campspot platform.

Modern consumers are accustomed to using online travel agencies to book trips, with the expectation that they’ll be able to find the best variety of options in that aggregate space. We want to connect our campgrounds with as many potential campers as possible, many of whom rely on these booking engines to plan trips.

What it Means for Parks on Campspot

Gain More Visibility for Your Park

Now, a larger swath of consumers can access your unique lodging sites alongside traditional hotel listings. According to Booking.com, “more than 1.5 million room nights are booked on [the site] every single day.” Your lodging sites can now be among them with ease.

Reach New Customers

In the first issue of the Campspot Outdoor Almanac we found that 13% of campers got more into camping during the pandemic and now love camping. Not only does this integration increase visibility for campgrounds, it can help you reach those new customers who might not have previously considered a campground as a lodging option.

Campground lodging sites provide an alternate, eye-catching option for shoppers who are open to unique experiences, looking for more affordable options, or simply can’t find the right fit near where they need to go.

Increase Occupancy

This is good news for those especially hard-to-fill nights. With more consumers in a wider range of markets, it opens up more opportunities to fill your reservation grid.

Expand Marketing Efforts with Minimal Cost

Booking.com is essentially an additional marketing channel, now available for you to access with ease as part of your Campspot Software experience. It works continually to drive exposure for your campground opening up your park to even more campers than before.

Manage With Ease

Even as your exposure grows, flexibility and convenience remain. Thanks to a seamless integration with DerbySoft (the technology that facilitates the connection between Campspot and Booking.com) campgrounds can list inventory in multiple places while continuing to view and manage it all on Campspot. In fact, you can manage all reservations, across multiple locations, within the Campspot platform.

 

For more information about how the Booking.com integration works with Campspot visit the FAQ page on our support site.

This is just the beginning of increased connections and integrations that will open up more opportunities for campgrounds through Campspot.

Campspot and Campspot Parks Cross Record-Setting Growth Milestones

Did you see the news? You might have caught us on PR Newswire, Yahoo! Finance, or Woodall’s. Within a twelve month period, from May 2021 to May 2022, Campspot processed over $1B in gross bookings made in camping reservations!

On average, parks using Campspot saw an increase of 17% year over year in sales and the total revenue of parks on Campspot grew by 467% comparing Q1 2022 to Q1 2021. In the same timeframe, traffic to Campspot Marketplace increased by 232%.

And while this growth is all about an increase in camping sales, it’s also an important signal to the larger state of the outdoors industry and culture shifts. More people are turning to the outdoors industry and not just taking a camping trip, but adopting a camping lifestyle. In fact, in the first ever Campspot Outdoor Almanac, we discovered that 96% of campers say camping improves their mental health and nearly 60% seek out connection with others during their camping experiences. For many, camping is a lifeline that not only connects us with nature, but with each other.

That’s why we’re so excited to see this growth. To celebrate, we want to take a moment to pause and thank the campground owners who make incredible camping experiences possible. In 2021 alone, 578,157 Campspot campers booked trips and spent time in the great outdoors because of your work and dedication to delivering an exceptional camping experience.

That’s one heck of a lot of s’mores!

Here to say thanks for all that you do is Campspot CEO, Michael Scheinman.

 

Get the inside scoop on all things outside. Free download. The Campspot Outdoor Almanac.

New Feature: Advanced Reservation Activity Feed

Campspot is excited to offer advanced options for reporting. While we currently provide robust reports available for download, we are expanding the ways in which we deliver that data to you.  Whether you track data for intrigue, or you manage multiple parks and rely on data for organizational growth, we want to give you the ability to see your reservation data in more consumable ways. 

Data is only as valuable as the insights that can be gleaned from it. Which is why Campspot now offers the ability to feed three years worth of reservation data into your preferred business insights tool. This feed, hosted by Amazon’s web storage services, is updated every night and contains reservation information going back three years. With insights around site income, occupancy, average daily rate, and more, flexibility in how to consume the reports can contribute to more valuable, data-driven insights over time. 

Among the most popular reports available on Campspot are the arrivals, departures, total payments, and rent roll reports. The reservation activity feed is a way to make the kind of information you find in these reports easier to consume and analyze. It’s another step in our effort to continue offering advanced options for reporting and empower you with more direct and flexible access to a set of standard metrics and data for your properties. 

Is This for Me?

This feature is ideal for owners who manage multiple parks and want a seamless way to access and analyze reservation data across your portfolio. It’s also available to anyone who wants to take their reporting to the next level. Technical set-up is required on both ends, so it will be easier for parks who have IT or operations employees on staff.

I’m Interested! What’s Next?

If you are interested in this feature or want to learn more about whether or not it’s right for you, reach out to our team at sales@campspot.com or customersuccess@campspot.com.

New Feature Announcement: Online Store Add-ons

Revenue diversification is top of mind for many campground owners as they work to grow the success of their businesses. At Campspot, we’ve been cooking up ways to better support the different revenue streams campground owners can explore. To that end, we’re excited to share updates made to our Add-ons feature.

In addition to daily Add-ons, campgrounds can now offer Add-ons with quantity.

What Are Add-ons?

Add-ons are experiences or amenities that campgrounds can offer to create more value for campground visitors. These additional offerings create supplemental revenue. By ensuring your park’s features are highlighted as potential add-ons in the reservation process,  you can unlock new revenue opportunities.

Not sure what to offer?

Read Next: 10 Best Campground Amenities to Increase Revenue

Online Store Add-ons on Campspot

Campgrounds already use Campspot’s Add-on feature to unlock revenue. In fact, Campspot campground owners saw a collective $28.2 million in Add-on revenue in 2021! This revenue was driven by the original daily Add-ons feature, leveraged for amenities such as linens or golf cart rentals.

With the addition of our newest feature extension—add-ons with quantity, campgrounds can offer even more options during the booking process. This addition enables parks to sell items from their online store—such as firewood or s’mores kits—during the reservation process.

The Benefits of Offering Add-ons

Add-ons might be driven by necessity or demand, but our favorite benefits come in the form of delighting the guest and streamlining the reservation and check-in process for both the camper and the campground.

Streamline the Guest Experience

Add-ons give campers the chance to plan more of their trip in advance. When they can reserve a golf cart or buy a smores kit ahead of time, it can offer greater peace of mind leading up to the trip, because they know they can rely on these items.

In addition to trip enhancements, it helps them to think about necessities guests might accidentally overlook in the planning process, which can reduce friction later. Do you require linen rentals with cabins? You can ensure linen rentals show up in the reservation process for that site type.

Improve Workflow and Increase Revenue

Add-ons also streamline logistics for the park. In addition to letting you connect required rentals to certain site types, it helps you showcase all your amenities from the start, increasing awareness of everything you have to offer.

Not only can this help increase revenue per reservation, it also keeps your offerings top of mind as campers continue to plan their trip. Do you provide fun passes or sell tickets to special events? You can use the online store Add-ons feature for these items as well.

Finally, add-ons can help you identify high-demand items allowing you to best prepare in advance of a busy weekend.

Add-ons can help alleviate stress for guests, bring awareness to what your campground offers, and maximize revenue. This feature allows for a seamless booking experience and helps campgrounds creatively market their amenities.

How to Get Started

  1.   Go to the Point of Sale section from the Campspot portal
  2.   Select the Inventory tab
  3.   Select the item you would like to sell online
  4.   In the location section, check the box next to online store
  5.   Click save

Once the item is eligible for online sales, you can add them to the site types you want them to be available at:

  1.   Go to the Campground Setup page and select the Unit Setup tab
  2.   Choose the Site Category
  3.   Select the Site Type and click “Edit”
  4.   Under “Online Store Add-ons Allowed”, select the Add-on you activated
  5.     Click “Save Changes”

To learn more, and discover how to fulfill the items when the guest checks in, watch this walkthrough video:

POS Online Store Add-ons

Please reach out to your success manager or our support team with any questions.

Read Next: 10 Best Campground Amenities to Increase Revenue

Just Announced—The Annual Campspot Awards

We’re kicking this new year off with a new initiative—the annual Campspot Awards.

At Campspot, we’re so thankful to partner with amazing campgrounds working to connect people with the outdoors and facilitate memorable experiences. To celebrate our partners and connect them with more campers, Campspot joined forces with a panel of outdoors industry professionals to identify top campgrounds across the country.

The Vision for the Campspot Awards

The mission of the awards is to recognize excellence in the campground industry and elevate businesses leading the way in important aspects such as top destinations, camper experience, unique offerings, and design. It’s our hope that the awards can not only serve as an annual moment of reflection but also as a signal to campers that speaks to a park’s high level of excellence and commitment to camper experience.

The Selection Process

To be eligible for a Campspot Award in most categories, campgrounds needed to be a Campspot Marketplace customer by October 1, 2021. Depending on the category, we used specific criteria, campsite bookings, and public park data to create shortlists which were then presented to our 2022 Campspot Awards panelists.

See the Full List of 2022 Award Winners

The Campspot Awards Categories

The 2022 Campspot Awards features organizations in seven categories.

Top Campgrounds in the USA

Angel Fire RV Resort. The entrance of a timber-framed building with a fire pit in front of it.
Angel Fire RV Resort – Angel Fire, NM

To create a shortlist for Top Campgrounds in the USA we looked at the popularity of a campground, reviews, amenities, and location to curate a list of contenders for our panelists to rank.

See More Top Campgrounds

Most Popular Campgrounds in the USA

An RV site surrounded by redwood trees at Santa Cruz Redwoods RV Resort
Santa Cruz Redwoods RV Resort – Felton, CA

To find our most popular parks, we looked at camper searches, Marketplace bookings, Marketplace favoriting, reviews, and photos to determine our most popular parks.

See More Popular Campgrounds

Top Campgrounds for Families

Two children sit on the steps of a cabin at Yogi Bear Jellystone Park Golden Valley
Yogi Bear’s Jellystone Park: Golden Valley – Bostic, NC

To select winners, we created a shortlist of campgrounds with the most kid-friendly amenities, variety of accommodations, and history of being popular with families and then had our panel vote for their winners.

See More Top Campgrounds for Families 

Top Campgrounds with a View

An aerial photo of Yellowstone Hot Springs campground. The campground is near a river with mountains on either side.
Yellowstone Hot Springs – Gardiner, MT

In this category, we looked at campgrounds that boast incredible views directly from their campgrounds and individual sites. After creating our shortlist, we had our panel vote for the winners.

See More Top Campgrounds With a View 

Top Campgrounds for First-Timers

RVs parked along a bay of water at Sun Outdoors Rehoboth Bay.
Sun Outdoors Rehoboth Bay-Millsboro, DE

To select finalists in this category, we identified campgrounds that provided amenities sure to make life easier for a first-time camper. Stores, cabins, and concrete pads are examples popular with first-timers. After creating our shortlist, we had our panelists vote on who they would recommend most for first-time campers.

See More Top-Campgrounds For First-Timers

Top Camping Sites

A picnic table overlooks a lake surrounded by trees at Yogi Bear Jellystone Park Lakes Region
Yogi Bear’s Jellystone Park Lakes Region – Waterfront Premium Site

These sites have something special going on. To curate our list, we looked at our most popular sites and selected the ones that stood out to us—each for their own reason. From our shortlist, our panelists voted for their favorites.

See More Top Camping Sites

Top Campground Design

Two people stand on the balcony of a lodging site with RVs in the background at Cava Robles RV resort
Cava Robles RV Resort – Paso Robles, CA

Some campgrounds go above and beyond when it comes to design and aesthetic. To create our shortlist, we looked at campgrounds with interesting layouts, interior design, artwork, stores, and other experiences on the property. Our panelists then ranked our shortlist.

See More Top Design Campgrounds

The 2022 Campspot Award Winners

Be sure to explore the full list of campgrounds to check out all of the incredible winners. Here’s what two campgrounds had to say about receiving this distinction:

“We are beyond thrilled for the recognition of Top Campground and Top Design for 2021!

“A sincere thank you goes to the panel of outdoor industry professionals, outdoor influencers, & CEOs of RV and camping based businesses, for recognizing Elkamp. Thank you to CampSpot! Your user friendly reservation platform, combined with responsive customer service support, helps to make the all around camping experience the best in the industry. Most of all, thank you to our customers! We’ve been honored to serve you and look forward to many more years of fun, friendship, and memorable camping experiences here at Elkamp!”

— Brian and Tom, Owners at Elkamp Eastcreek 

“It’s so rewarding as owners to be recognized for the very features we spent timeless hours working on and aimed to stand out for. And to receive these accolades in just a little over a year of being open is incredibly humbling. It reaffirms that an RV park like Dark Sky is what travelers are seeking!”

— Britt Roth, Owner/Host at Dark Sky RV Campground

 

We’re thrilled to embark on this new annual celebration. Please join us in congratulating this year’s winners and lifting them up as shining examples. We can’t wait for another year of time well-spent outdoors and finding new favorite Campspots.

Campground Spotlight: Time Away RV Resort

Campground: Time Away RV Resort
Interviewees: Alicia Lawson, Co-Owner
Location: Lincoln, Alabama
Website: www.timeawayrvresort.com

 

How did you get into the camping industry?

My husband Nate Lawson camped a lot as a kid, and he introduced camping to me when we first got married 30 years ago. We’ve called Ohio home for a long time, and now we’re new RV owners and operators in Lincoln, Alabama.

 

 

Tell us more about your brand new RV resort.

We hosted our grand opening celebration in June on our 13-acres of property with 200 sites. We also offer a discounted monthly stay rate. Our on-site amenities include a private bbq area with a firepit and bathhouses and 30 & 50 amp full hookup service. We’re in the process of adding a pool and have more great amenities on the way as part of our three-phase construction plan.

 

 

What is unique about your property?

Our property is unique because we will have the first swimming pool in Lincoln, Alabama, and we are located within walking distance of NASCAR Talladega Superspeedway. We’re the perfect destination for NASCAR racing enthusiasts because people can camp so close to the action.

 

 

What is your favorite feature of Campspot and why?

My favorite feature of Campspot is the overall ease of use for customers. You can’t beat online booking!

 

 

Tell us your favorite story related to your business.

As a veteran family, we’ve given our campers a unique opportunity to be a permanent part of our park and give back with “Pave the Path.” Our plan is to create a Veteran Hero Walking Trail that will showcase commemorative and personalized bricks for purchase for years to come as part of the history of Time Away RV Resort. This is a great way for campers to honor a special hero in their lives. Campers interested in purchasing a brick can email us at timeawayrvresort@gmail.com.